AUM Faculty & Staff
Directory
Venessa Melton
Professor | College of Business
Dr. Melton has a marketing Ph.D. from the University of Alabama and a passion for angry consumers. In fact, the books entitled, Shoppers Scorned, The Dark Side of CRM, and Consumer Anger: At Its Source are a few of her contributions on the subject. She uses her expertise to help firms better communicate with dissatisfied consumers. She is the author or contributor of dozens of research papers in this area and three books. She works to help individuals and firms grow, develop, and transform in the areas of communications, customer service, social media crisis planning, and strategic marketing. Venessa is also a professor, entrepreneur, author, and mother.
Tobias Mense
Chief Information Officer
Andy Milstead
Lecturer | College of Liberal Arts and Social Sciences
Dr. Andy Milstead has taught Spanish at the college level since 2004 and has also worked in a variety of technology-related roles. He previously served as Director of Technology for the Modern Languages and Classics department at the University of Alabama and as Administrative/Technology Director for Samford University’s Language Technology Forum. He has led or co-led students on six study abroad trips to Costa Rica and one to Spain. Dr. Milstead has always valued the role of technology in education and consistently seeks to apply modern technologies to language learning. He is currently exploring ways to integrate modern AI systems into the language learning experience. When he isn’t teaching, Dr. Milstead enjoys computer programming (particularly web development) and kayaking local lakes and rivers.
Brenda Mitchell
Director of Police Operations
