IT Help Desk

Current Students

IT Help Desk

The Information Technology Services Help Desk provides phone, email, and in-person support for faculty, staff and students who have issues related to computing at AUM. The Help Desk provides answers to general computing questions, questions regarding the utilization of supported software applications and trouble-ticket processing for problem reports.

Contact Us
IT Help Desk

We Can Help

  • Providing verbal assistance with software and hardware problems
  • Fixing minor hardware problems in the computer lab such as paper jams and refilling toner in the printers
  • Assisting students that live on campus with configuration of their personal laptops to our wireless network
Computer Labs - 2nd Floor Library Tower

Hours and Locations

During Semester

Monday-Thursday   7:30 AM – 9 PM
Friday                        7:30 AM –   5 PM
Saturday                   Noon –   6 PM
Sunday                      1 –   5 PM

Between Semesters

Monday – Friday      7:30 AM – 5 PM
Saturday                   Noon – 6 PM
Sunday                      1  – 5  PM

Help Desk Contact Information

(334) 244-3500
helpdesk@aum.edu

How to Access & Install Microsoft Office 365 for Students

As a student, you have full access to Office 365 through our school’s enterprise account. To install the suite on your personal computer, you can download and follow the instructions below.

Download Instructions for Office 365
IT Help Desk

AUM Wireless

Wireless Access points have been installed throughout campus buildings. These access points allow faculty and staff to connect to the campus network without having to be patched into a wall jack. In order to connect to the Wireless network, you must first obtain a Wireless Network Interface Card (NIC).

Connection Guides

AUM Faculty and Staff may request wireless access for visitors by completing the Visitor Wireless Access Request Form. The Visitor Wireless Access Form must be submitted to ITS within 48 hours of using the network.

If you need further assistance, please contact the ITS Help Desk at 334-244-3500.

Send AUM Admissions a Message
Get In Touch

Want More Info About AUM?

Address

7400 East Drive, Montgomery, AL | Taylor Center 101

Call Today

334-244-3000

Fax

334-244-3795

Email

admissions@aum.edu

Office Hours

8 a.m. – 5 p.m. Monday – Friday

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